Last updated January 3rd, 2001.
This page is intended to list particularly positive and negative experiences I've had with corporations. Why? Because this is a way I can have an effect on them beyond my direct decisions to buy or not buy their products.
I have a list of good experiences and bad experiences. It is not impossible that some corporations will be on both lists.
Furthermore, they added me to a list for product information, without any visible reason to do so, and ignored complaints for around a year. More spammers.
First, when I was having trouble with the battery in my Solo 2300, I got this useless support rep who insisted that my problem was that I was running Unix, not Windows, and that there was no way the battery could cause the symptoms I saw. Indeed, the battery did fix it. (As a side effect, while I was trying to get this straightened out, I ended up getting two laptop chassis shipped to me, instead of the battery, but everything worked out in the end. I shipped the extra chassis back.)
Secondly, their web page has become one of the most hostile I know of. I don't normally like to leave image loading on... And this makes it nearly impossible to navigate the maze of frames, ".asp" pages, and other nonsense. I wish they'd fix this, it's a lot of extra effort and data for no real content improvement.
It's not a customer service problem, but I do wish they'd allow more unbundling of their build-your-own PC's I'd like to be able to buy them with no Windows, no disk, and no video card, for instance. Oh, well, can't have everything.
Third, they've gotten worse about the bundling. If you ask about a computer without Windows, they may just laugh at you. They make excuses, but really, they just don't care about people who aren't mainstream enough for them.
Finally, they started spamming, on the grounds that their lawyers had assured them that unsolicited email to their customers was almost certainly legal. They somehow managed to get my email address (possibly through their partnership with NECX), so they even spammed me.
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