IBM Columns

NEW!

IBM DeveloperWorks has bought a couple of articles from me. They will appear here no less than thirty days after their initial appearance at the DeveloperWorks site. Like my writing? You can hire me to write stuff; my fields of interest are usability, computers (especially Unix), and just general rambling. Drop me a line for more information.

So far, we have three general articles:

• How To Get My Money, Part 1
• How To Get My Money, Part 2
• Employees: The Other Customer

We also have the "Cranky User" series. Articles 1-23 first appeared in the Usability Zone at IBM developerWorks. Columns 24 and up appeared in the Web Architecture Zone, also at IBM developerWorks.

• How not to make your site accessible
• Curbing JavaScript dependency
• Respecting user privacy, Part 1
• Respecting user privacy, Part 2
• Respecting user privacy, Part 3
• Keeping up appearances
• Instant back buttons
• Making URLs accessible
• Sherlock users, Ur 0wn3d!
• The Principle of Least Astonishment
• What's with the attitude?
• Constraining users with modal dialogs
• Physician, heal thyself
• Could you repeat that in English?
• Drowning in Aqua
• Juke-ola -- A case study
• Everything I need to know about usability, I learned
• Macro viruses
• Electronic publishing, usability, and a free lunch
• User interfaces
• Why language isn't easy
• "I can't use this"
• Could you repeat that?
• Pigeonholed
• Whose computer is this, anyway?
• Customer service -- it matters
• The cranky user recants
• What ever happened to professional ethics?
• And in this corner: Copy protection versus usability
• Strategies for handling customer feedback
• Yes, Virginia, security affects usability
• What can users do?
• The recent brouhaha with Site Finder
• The importance of documentation
• Ease-of-use or marketing-driven sabotage
• Anthills into mountains
• You don't exist. Go away.
• Businesses behaving badly
• Mixed signals on the high-tech highway
• All I want is a quick, easy install
• All I want is a quick, easy install, Part 2
• Policy, scourge of the people
• Crash
• Upgrades, downgrades, and the update treadmill
• To err(or) is human
• Hardware and usability, Part 1
• Hardware and usability, Part 2