Another reason not to use paypal.

2004-10-16 17:27

So, I don’t use Paypal. Well, not much. Every so often I need a gizmo that is sold only via paypal.

But, because they’re a nasty, evil, company, with too close an affiliation with other nasty companies (say, Providian, one of the most fundamentally and genuinely evil credit card companies out there — and that’s a competitive market for evil!)… I don’t have a Paypal account.

So. I just send money.

But, even if a given place which “takes money by paypal” lets you do that, you have to have a card Paypal likes.

And if you use a card to make an account, buy something, and then close the account, Paypal thinks maybe it’s fraud. According to the rep I spoke to, if you have used a card on two accounts, it can never be used again.

There is no way to undo this. No expiration. No “you can send us a signed letter saying it’s okay”. It’s simply dead. That 16-digit number will never again send money via paypal.

I just used my last card that Paypal hasn’t neutralized. So I’m done. I can no longer send money via paypal, until I actually get new credit cards. I have to close existing accounts, and get new ones, before I can use Paypal again.

So.

Want me to pay you? Take some kind of payment other than Paypal.

By the way, they get a special award for the ludicrous incompetence with which they handle this. If you try to add such a card to your account, you are told you have to email “cardproblems@paypal.com”. But what can they do? ABSOLUTELY NOTHING! They can’t discuss card details via email. So, they tell you to call customer service. They don’t give you the phone number, they just say to call. Two errors already:

1. Directing me to send email to people who are categorically unable to help me.
2. Not giving me the phone number.

So I wrote back, and asked what phone number to call, and why they didn’t just give me the phone number. They wrote back with instructions for navigating Paypal’s page to find the phone number.

Why not just give me the phone number?

These people are ludicrous. They survive on network effects alone; beyond that, they’re pure suck.

Peter Seebach

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Comments

  1. i am having the same problems and was thinking it was impossible to reach them. thanks for confirming this.

    — jennifer · 2005-08-20 08:31 · #

  2. heh, same thing...i closed account, now i am stuck i can never use this card again. I have to go to my bank and pay $8.00 just to use paypal again....

    — bud · 2005-10-20 13:22 · #

  3. i have the same probs they dont tell u anthing till after u have made your purchace and there is a prob they keep coming with more errors i will stick to money orders

    — pepi · 2006-07-24 00:01 · #

  4. they can stick paypal up their arse what bumch of dickheads

    — pepi · 2006-08-12 21:04 · #

  5. how can l add ma credit card to ma account at paypal

    — john brown · 2006-08-20 07:10 · #

  6. how can l add ma credit card to ma
    account at paypal

    — Diamond · 2006-12-31 20:02 · #

  7. may card is a pre payed card and it is good

    — larry D bishop · 2007-02-24 21:58 · #

  8. how could i add creditcard to paypal account?

    — mahimainathan · 2007-03-07 05:41 · #

  9. how can i added a card to a pay pal acount

    — sergio luna · 2007-03-16 16:09 · #

  10. how could i add creditcard to paypal account?

    — sergio luna · 2007-03-16 16:11 · #

  11. i am still waiting to pay my paypal ans my card wont let me i have been waiting to use my card and please could you sort this problam out it says i have to get in tought with use to use it i dont no what is going on

    — joanne mawdsley · 2007-05-01 06:30 · #

  12. YES HAVEING FUN WITH PAYPAL
    NOW Iam GOING TO TELL THEM
    ????

    — DAVE · 2007-06-12 07:22 · #


  13. Log Out
    Welcome Payment Information Review Done
    Add Funding Source
    Secure Transaction

    Before you can add this credit card to another account, you must contact the PayPal Credit Card Team at cardproblems@paypal.com. A Customer Service Representative will respond to your request shortly. If you would rather add a different credit card to your PayPal account, you may do so at any time. Thank you for your cooperation.



    First Name :
    (as it appears on card)
    Last Name:
    (as it appears on card)
    Card Type:

    Card Number:
    Expiry Date:

    Card Security Code:
    What's this?
    What's this?
    What's this?

    Start Date:
    Issue Number:


    Billing Address 1:
    Billing Address 2:
    (optional)
    Town/City:
    County: AvonBedfordshireBerkshireBristolBuckinghamshireCambridgeshireCheshireClevelandCornwallCumbriaDerbyshireDevonDorsetDurhamEast Riding of YorkshireEast SussexEssexGloucestershireGreater ManchesterHampshireHerefordshireHertfordshireHumbersideIsle of WightIsles of ScillyKentLancashireLeicestershireLincolnshireLondonMerseysideMiddlesexNorfolkNorth YorkshireNorthamptonshireNorthumberlandNottinghamshireOxfordshireRutlandShropshireSomersetSouth YorkshireStaffordshireSuffolkSurreyTyne and WearWarwickshireWest MidlandsWest SussexWest YorkshireWiltshireWorcestershireAntrimArmaghDownFermanaghLondonderryTyroneAberdeen CityAberdeenshireAngusArgyll and ButeBordersClackmannanDumfries and GallowayEast AyrshireEast DunbartonshireEast LothianEast RenfrewshireEdinburgh CityFalkirkFifeGlasgow (City of)HighlandInverclydeMidlothianMorayNorth AyrshireNorth LanarkshireOrkneyPerthshire and KinrossRenfrewshireRoxburghshireShetlandSouth AyrshireSouth LanarkshireStirlingWest DunbartonshireWest LothianWestern IslesBlaenau GwentBridgendCaerphillyCardiffCarmarthenshireCeredigionConwyDenbighshireFlintshireGwyneddIsle of AngleseyMerthyr TydfilMonmouthshireNeath Port TalbotNewportPembrokeshirePowysRhondda Cynon TaffSwanseaTorfaenThe Vale of GlamorganWrexhamChannel IslandsIsle of Man
    Postcode:
    Country: United Kingdom

    Home Telephone:
    Why is this needed?

    PayPal protects your privacy and security.
    For more information, see our Privacy Policy, User Agreement and Service Description.

    About SSL Certificates

    Copyright © 1999-2007 PayPal. All rights reserved.
    PayPal (Europe) Ltd. is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.
    PayPal FSA Register Number: 226056.


    — DAVE · 2007-06-12 07:31 · #

  14. WON'T IS GOING ON WITH PAYPAL ONE TIME IT IS OK.
    NEED TO PAY FOR R/C CAR FOR A FRIENDS BRITHDAY NO GOOD
    PAYPAL NOT GOOD.

    — DAVE · 2007-06-12 07:35 · #


  15. Log Out
    Welcome Payment Information Review Done
    Add Funding Source
    Secure Transaction

    Before you can add this credit card to another account, you must contact the PayPal Credit Card Team at cardproblems@paypal.com. A Customer Service Representative will respond to your request shortly. If you would rather add a different credit card to your PayPal account, you may do so at any time. Thank you for your cooperation.



    First Name :
    (as it appears on card)
    Last Name:
    (as it appears on card)
    Card Type:

    Card Number:
    Expiry Date:

    Card Security Code:
    What's this?
    What's this?
    What's this?

    Start Date:
    Issue Number:


    Billing Address 1:
    Billing Address 2:
    (optional)
    Town/City:
    County: AvonBedfordshireBerkshireBristolBuckinghamshireCambridgeshireCheshireClevelandCornwallCumbriaDerbyshireDevonDorsetDurhamEast Riding of YorkshireEast SussexEssexGloucestershireGreater ManchesterHampshireHerefordshireHertfordshireHumbersideIsle of WightIsles of ScillyKentLancashireLeicestershireLincolnshireLondonMerseysideMiddlesexNorfolkNorth YorkshireNorthamptonshireNorthumberlandNottinghamshireOxfordshireRutlandShropshireSomersetSouth YorkshireStaffordshireSuffolkSurreyTyne and WearWarwickshireWest MidlandsWest SussexWest YorkshireWiltshireWorcestershireAntrimArmaghDownFermanaghLondonderryTyroneAberdeen CityAberdeenshireAngusArgyll and ButeBordersClackmannanDumfries and GallowayEast AyrshireEast DunbartonshireEast LothianEast RenfrewshireEdinburgh CityFalkirkFifeGlasgow (City of)HighlandInverclydeMidlothianMorayNorth AyrshireNorth LanarkshireOrkneyPerthshire and KinrossRenfrewshireRoxburghshireShetlandSouth AyrshireSouth LanarkshireStirlingWest DunbartonshireWest LothianWestern IslesBlaenau GwentBridgendCaerphillyCardiffCarmarthenshireCeredigionConwyDenbighshireFlintshireGwyneddIsle of AngleseyMerthyr TydfilMonmouthshireNeath Port TalbotNewportPembrokeshirePowysRhondda Cynon TaffSwanseaTorfaenThe Vale of GlamorganWrexhamChannel IslandsIsle of Man
    Postcode:
    Country: United Kingdom

    Home Telephone:
    Why is this needed?

    PayPal protects your privacy and security.
    For more information, see our Privacy Policy, User Agreement and Service Description.

    About SSL Certificates

    Copyright © 1999-2007 PayPal. All rights reserved.
    PayPal (Europe) Ltd. is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.
    PayPal FSA Register Number: 226056.

    PAYPAL NOT GOOD MY CARD IS OK .

    — DAVE · 2007-06-12 07:37 · #

  16. I have one PayPal Account, so why is my Visa Card not acceptable as I have no other

    — Ronald Lovell · 2007-06-18 16:02 · #

  17. how could i add creditcard to paypal account?

    — yoshio okada · 2007-08-20 23:17 · #

  18. i am trying to put my visa card onto my paypal account

    — narelle fernance · 2007-08-27 21:16 · #

  19. after spending 4 weeks and god knows how many £1.50 a minute phone calls and losing just as many purchases off ebay through not being able to pay through paypal and yes STILL WAITING TO BE VERIFIED and totally pissed off listening to some recorded fuckin tune for 20 minutes and losing approx 8 hrs work time,not to mention the fuckin stress it causes you I AM SERIUOSLY CONSIDERING LEGAL ACTION TO CLAIM BACK THE MONEY I HAVE SPENT AND WASTED TRYING TO SORT THIS MESS OUT.THIS HAS GOT TO BE THE MOST UNPROFESSIONAL BUISNESS I HAVE COME ACCROSS TO DATE SO, PAYPAL IF YOU ARE WATCHING,YOU NEED TO TAKE NOTE OF YOUR CUSTOMERS COMPLAINTS AND FUCKINWELL DEAL WITH THEM PRONTO INSTEAD OF IGNORING THE COMPLAINTS,BECAUSE THEY WON'T GO AWAY,WELL THIS ONE WON'T.FROM ONE VERY PISSED OFF ANGRY AND STRESSED EBAYER

    — nigel · 2007-11-01 15:14 · #

  20. wy should there be a limit
    on what you spend if money in the bank not keep changeing
    cards. pay pal can do better.
    they cost me £74 last month
    on bank funding. they did not take it of my other card

    — john · 2007-12-09 14:57 · #

  21. heh, same thing...i closed account, now i am stuck i can never use this card again.

    — ameez1957 · 2008-02-08 06:37 · #

  22. heh, same thing...i closed account, now i am stuck i can never use this card again.

    — ameez1957 · 2008-02-08 06:40 · #

  23. I CANT PUT MY CARD ON WH Y

    — REBEKAH · 2008-03-03 09:37 · #

  24. I had the same problem, this is my tip :

    Call them at 1-402-935-2050
    at the menu - assess UPDATE ACCOUNT - > Credit card and payment ( or something about Credit card ) - after listening to the stupid machine - say " AGENT "

    and wait for the guy , they're the one handling credit card problem.

    Good luck

    — David · 2008-03-14 22:35 · #

  25. i am trying to put my visa card onto my paypal account

    — davon williams · 2008-04-03 06:33 · #

  26. been asked to contact you about credit card problems

    — wayne wraight · 2008-04-22 05:14 · #

  27. been asked to contact you about credit card problems

    — wayne wraight · 2008-04-22 05:14 · #

  28. Hi trying to make a payment using my credit card but it doesn't except it and keeps on telling me to contact you.

    — Nesrin Deran · 2008-04-27 01:08 · #

  29. i lost my card and had things to buy on ebay i contacted the sellers and explained situation when my new card arrived i tried to change details but paypal would not except my new card and told me to contact you

    — daniel billington · 2008-11-27 03:40 · #

  30. okay i sign up for paypal then closed after couple of minutes now i cant use my credit card because it says another account has it??

    — Billy Joe · 2009-12-07 01:21 · #

  31. Paypal’s a piece of shit they are way to over protective and they close your cards just casuse somthing was spellled wrong and they steal so much fucking money

    — bryden · 2009-12-28 02:35 · #

  32. Very helpful post! Just only-only didn’t make mistake trying to add card second time to another account…
    Now going to bank for new card.
    Thanks a lot!

    Alex · 2010-04-27 06:03 · #

 
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